Use **Issue Report** in the [[https://robotical.app|Robotical app]] to report a problem with the app or your **Marty V2**. The service can also create tickets automatically when fault reporting is enabled.

===== Choose the type of issue =====

  - For a problem with Marty, connect to the affected robot and make sure it is selected in the app.
  - Open **Help** (the question-mark button), then select **Issue Report**.
  - Choose **App Issue** for a software problem with the Robotical app, or **Device Issue** for a problem with Marty.

{{ :martyv2:userguides:warrantyservice:warranty-issue-choices-2026.jpg?nolink&700 |Issue Report offers App Issue and Device Issue}}

**Device Issue** is available when the selected robot is connected and registered in the warranty service. If it is greyed out, check the connection and complete [[martyv2:userguides:warrantyservice:onboarding|warranty registration]] first. The screenshot above shows the option before a registered robot is connected.

===== Report a device issue =====

  - Select **Device Issue**.
  - Enter a brief **Issue Title** and a **Short Description**. Explain what happened, what you expected and how to reproduce the problem.
  - Keep Marty connected while the app gathers its hardware status. When **Submit** becomes available, select it to send the report.
  - Wait for the confirmation that your ticket has been created.

The app includes Marty's serial number and available hardware-status information to help Robotical investigate the issue.

===== Report an app issue =====

  - Select **App Issue** and describe the problem in **Your report...**. Include the steps that led to it and what you expected to happen.
  - Enter your email address if you would like Robotical to reply. This field is optional, but without it the team cannot contact you about the report.
  - If useful, attach up to **3 screenshots** in PNG, JPEG or WebP format.
  - Select **Report** to send it.

{{ :martyv2:userguides:warrantyservice:warranty-app-issue-2026.jpg?nolink&900 |App issue form with report, optional email and screenshot attachments}}

You can report an app issue without a robot connected.

===== Keep track of tickets =====

Open **Warranty Service Dashboard** from Help, or visit the [[https://service-program-dashboard.robotical.io/|dashboard]] directly. Sign in with the email address registered to your robots using the login link sent to your inbox.

  * Open **Service tickets** to view fault reports and filter them by **All**, **Open** or **Closed**.
  * Select **Close ticket** when an issue is resolved, or **Reopen ticket** if it needs further attention.
  * Open **Conversations** to read support email history. To continue a conversation, reply to the support email in your inbox.

{{ :martyv2:userguides:warrantyservice:warranty-dashboard-2026-service-tickets.png?nolink&900 |Service tickets with status filters and Close ticket or Reopen ticket actions}}

//The dashboard screenshot uses example account data.//

See the [[martyv2:userguides:warrantyservice:warranty-service-platform|Warranty Service Platform guide]] for more detail on signing in and managing your robots and tickets.