Service platform

Warranty Service Platform Overview

In the warranty service platform, users have a comprehensive view and control over their robot registrations and support tickets.

  • Registered Robots: Users can view all their registered robots along with their registration dates. This helps in keeping track of warranty periods for each robot.

  • Adding More Robots: The platform allows the addition of more robots to the user's account. The process mirrors the app-based registration:
    1. Turn on the robots intended for registration.
    2. Connect to each robot one by one.
    3. Follow the on-screen instructions to add them to the account.
  • Ticket Management: Users can monitor the status of all open support tickets. They have the flexibility to close tickets once issues are resolved or reopen them if further assistance is needed.