Support & FAQs

These articles are for Marty the Robot version 1

If you've received your Marty after 2020 it's likely you have a version 2!

If you have any questions, please don't hesitate to get in touch by e-mailing support [at] robotical [dot] io

Categories

Getting Technical

If you have any questions, please don't hesitate to get in touch by e-mailing ...

Getting Started with Marty

If you have any questions, please don't hesitate to get in touch by e-mailing ...

Pages

Tools

The following web based tools are available for working with Marty V1: ...

Calibrating Marty with the App

You can Calibrate Marty using our App, which is available for Android on the Google Play Store and for...

What to do if Calibration or Scratch can't find your Marty

We're continually working on making the Marty scanning tools more robust, but while we're doing that...

How do I use Scratch?

Scratch is a beginner-friendly block-based programming language developed by MIT. You can use it to program...

Where has 'Marty Setup' gone?

TheMarty Setup WiFi Network lets you configure and calibrate Marty the first time you use the Robot....

How to Find Marty's MAC address

For managed LAN/WANs and more complex network setups The WiFi module on Marty's Rick control board is...

How to find Marty's IP address

You can find the IP address of Marty once he's connected to your network via our app. Just tapScan for...

Which Network Ports does Marty need to be Open

Marty's WiFi interface needs a couple of ports...

Can I Reset a Command Hub?

If your command hub is not working any more due to a bad WiFi or network configuration change, you can...

What version of Rick do I have?

The version number and date code is printed on the boards just below the word “Rick”, as highlighted...

How to Update a Command Hub Plus

The Command Hub Plus is a small WiFi router than runs the OpenWRT software. We customise it so that it...

What type of WiFi networks can Marty connect to

Marty’s control board utilises an ESP8266 WiFi module - specifically the ESP-12E. WiFi type: 802.11...